The training laid the foundations and triggered an automation project.
Across the whole programme.
An automation born out of the training.
French family-owned industrial SME, around 70 years old. It designs, manufactures and installs technical building solutions: raised floors, data centres, clean rooms. Deep trade expertise. Cegid ERP, a CRM being rolled out, Outlook. The CEO wants to train his teams on AI starting from the fundamentals.
An audience expert in its trade, discovering generative AI. Clear fundamentals, no jargon.
Three half-days on site, in small groups of about a dozen people.
The fundamentals of generative AI: how it works, possible uses, limits, risks and good practice.
Identifying the tasks where AI saves time: writing, summarising, research, document preparation, simple analysis.
Hands-on from the start, step-by-step exercises, use cases tailored to sales, operations and administrative teams.
Accounts created live, plain vocabulary, alternating demo and hands-on. Everyone moves forward together.
36 people trained. The teams now have the fundamentals and their first uses. More importantly, the training surfaced a high-stakes use case: automating customer-enquiry handling and quote generation — analysing incoming emails, routing them to the right salesperson, extracting the useful information and pre-filling quotes from the ERP.
“AI training, then very quickly a concrete project: automating customer-enquiry handling and quote generation.”
This case comes from our Advanced automation : the logical next step when a high-stakes use case emerges from the training.