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Hospitality

60+ head-office staff up to speed on Copilot.

One month to establish a shared way of working across the head-office teams.

TrainingCopilot
60+
People trained

The Paris head office, trained on Copilot in one month.

4 sessions
+ catch-up

Groups of 15, with a catch-up and a deep-dive session.

01 · Context

The starting point

Hotel investment and management group: more than 75 properties operating or being acquired across France, Belgium, Spain and Switzerland. Around 60 people at the Paris head office — marketing, sales, distribution, finance, operations. Copilot had just been switched on in Microsoft 365. The teams were open to AI and already had their first uses.

02 · Objective

What had to work

Copilot was switched on. The next step: a shared frame to get the most out of it.

Train more than 60 people in one month, with the same quality of delivery for every group.
Match the examples to real business use: marketing, sales, writing, finance, email handling.
Build in the security, confidentiality and prompt-quality reflexes from the start.
03 · Approach

What we did

An enablement programme run over one month, in waves, with small groups.

Step 01

Framing with the leadership

Content calibrated on the teams’ real use cases. The aim: start from their situations, not from a generic demo.

Step 02

Sessions in groups of 15

Four sessions alternating AI fundamentals, prompting good practice, Copilot demos and business exercises.

Step 03

Security and confidentiality

Rules built in throughout the training: sensitive data, tool limits, checking the answers.

Step 04

Catch-up and deep dive

A session for those who missed one, plus a follow-up for the questions raised by early use.

04 · Results

Impact

More than 60 people trained in one month. The teams now share a common frame: the same good practice, the same caution rules, the same checking reflexes. Concrete use cases were identified per function — writing, email summaries, document preparation, simple data analysis, marketing ideation. A further session was requested for the following year.

“In one month the shared frame was in place. The teams use it every day.”

The offer behind this case

This case comes from our Microsoft Copilot training : start from real tasks to turn a paid licence into actual use.

Book 30 min Free · No commitment
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