You already pay for the licences; this training is about getting the value out of them. Outlook, Teams, Word, Excel, PowerPoint, Notebooks, agent mode: everyone leaves with concrete use cases in their own files.
The format depends on how many licences are live, the level of the teams and how long the rollout has been running.
A remote session to set the basics, show what the tool actually does and clear the first questions. No cap on attendees.
The most requested format. Fundamentals plus two or three use cases worked directly on the participants' own files.
The full programme, with time to practise, get it wrong and build your own working methods.
Short sessions spread out, with real work in between. The only format that lets you measure how practice actually evolves.
The outline below is the full-day format, adjusted to the applications and licences actually deployed at your organisation. The newer surfaces move fast: the content is reviewed before every session.
The question that comes up in every session. Answering it clearly removes half the resistance and prevents careless use.
The most immediate gains, and often the most under-used. This is where to start to win over the sceptics.
The most anticipated use cases, and the ones that need the most method to produce presentable results.
The most technical part, with specific prerequisites. Framed properly, it is a considerable time-saver for anyone working with tables.
Copilot is no longer just a chat bar. These three surfaces change the way people work, and remain largely unknown even to teams already licensed.
Microsoft's vocabulary has become confusing. This sequence clears it up before considering anything custom-built.
The difference between a successful demo and real adoption. Without this step, usage collapses within three weeks.
A first selection of cases seen in training. The scoping session will bring out yours.
Rebuild the history of an account from past emails and meetings, ahead of a client meeting.
Summarise the exchanges on a case, draft the routine replies, structure interview write-ups.
Query a budget tracking table in plain language, spot the variances and generate an analytical commentary.
Give Cowork a recurring task on the inbox: sort the day's messages by priority, produce a summary, draft the routine replies and flag what needs a decision.
An agent grounded in your agreements, charters and procedures: leave, expenses, remote work — with a link back to the source text and escalation to HR on edge cases.
Catch up on missed meetings, follow several files in parallel, prepare team check-ins.
“Jonathan brought our people on board during an awareness webinar with genuine enthusiasm, clear materials and a knack for taking the drama out of the subject. Very attentive throughout the process.”
A scoping call: your context, your teams, the format that fits best.
Three lines is enough: reply within 24 h.